Policies

thembmx

Policies

PAYMENT

THEM BMX accepts all major credit cards & PayPal payments.

ORDER CHANGES OR CANCELLATION 

If you made an error on your order hit up our contact page as soon as possible to let us know the details, and we will do our best to resolve the issue.

SHIPPING & DELIVERY

THEM BMX offers FREE shipping on orders $125 or more within Canada & the USA. Use promo code FREESHIP125 if this applies to your order. Orders usually ship within 1-3 business days of being placed, once shipped you will get a shipping notification with a tracking number. If a tracking number was not provided this is because you ordered something small enough to ship Canada Post Standard Ground Mail. This service is the most affordable option, and we use it to save you money on shipping. But a tracking number is not provided for this service, so please allow up to 10 business days for arrival. 

INTERNATIONAL ORDERS

THEM BMX ships world wide, but due to international shipping rates fluctuating so much we do not offer flat rate shipping prices through our online store. If you live outside of Canada or the USA please message us through our contact page with what you would like to order, along with a shipping address, and we will get back to you as soon as possible with an order total.

RETURNS

THEM BMX does not offer refunds, or exchanges, all sales are final. 

DAMAGED GOODS

Sometimes shit happens, if you receive your order with damaged goods message us through our contact page with details/photos, and we will assess the issue. Please note anything after 4 weeks of your order being placed can be dismissed with out question, contact as soon as possible if there are any issues. THEM BMX is not responsible for return shipping charges or fees. 

PRIVACY

We respect our customers' information. This confidential information will never be sold to any outside affiliations, individuals, or third-party vendors.